Shipments and Returns
Shipping and Returns
Processing Times
Once your order has been placed and payment confirmed, we will begin preparing it for shipment immediately. We aim to complete this process within a maximum of 3 business days, from Monday to Saturday.
Shipping Times
For deliveries within Italy, your package will arrive within 24-48 business hours once handed over to the courier. Any delays or issues during delivery are solely the responsibility of the courier service.
Shipping Methods
- Standard shipping: delivery within 4 business days² after acceptance (excluding Saturdays and holidays).
Order Tracking
Once your order has been prepared and shipped, you will receive an email with the shipping date and tracking code. Use this code to monitor the status of your shipment. We also recommend checking your spam folder in case our email ends up there!
Return Policy
- Refundable products: You can return other products within 14 days of receipt. Return shipping costs are at the customer's expense and will not be refunded. You can choose your preferred shipping method, excluding cash on delivery. We will not be able to issue a refund if we do not receive the return package.
Return Procedure
Please ensure that the products are returned in their original, unused condition. Carefully seal the package before shipping. If possible, reuse the original box or opt for plastic-free packaging materials.
Refund
Once we have received the return and verified that the product is in its original condition, we will issue a refund within 24 hours. Refunds will be issued using the same payment method used for the purchase. In the case of bank transfers, the transfer fee will be deducted from the refund, after we contact you to obtain your bank details.
Our Shipping and Returns page is designed to provide you with all the information you need for a pleasant shopping experience. If you have any questions or concerns, contact us. We are here to help!